1. What
are the advantages of purchasing a website template?
The
major advantage is price: You get a high quality
design for just
€20-€70.
You don't have to hire a web designer or web design
studio. Second advantage is time frame: It usually
takes 5-15 days for a good designer to produce a web
page of such quality.
2. What
do I receive when I order a template?
After
you complete the payment via our secure form, then you
will receive a confirmation email with link(s) to
download .zip(s). The .zip file(s) contains the
following: PSD file(s), HTML file(s), fonts and
advanced clipart library.
You will need unzipping software to open the .zip
archive. Windows users may visit
www.HotScripts.com
or
www.WinZip.com.
Mac users may visit
www.StuffIt.com.
3. In
what formats are your templates available?
Website
templates are available in Photoshop and HTML formats.
Fonts are included with Photoshop file. In most
templates HTML is compatible with Adobe GoLive,
Macromedia Dreamweaver and Microsoft Frontpage.
4. What
am I allowed and not allowed to do with the templates?
You
may:
·
Build a
website using the template in any way you like.
You may
not:
·
Resell
or redistribute templates (like we do).
·
Claim
intellectual or exclusive ownership to any of our
products, modified or unmodified. All products are
property of content providing companies and
individuals.
·
Make
more than one project using the same template (you
have to purchase the same template once more in order
to make another project with the same design)
5. What
is the difference between unique and non-unique
purchase?
NON-UNIQUE PURCHASE:
Non-exclusive purchase means that other people can buy
the template you have chosen some time later.
UNIQUE
PURCHASE:
Exclusive purchase guarantees that you are the last
person to buy this template. After an exclusive
purchase occurs the template is being permanently
removed from the sales directory and will never be
available to other customers again. Only you and
people who bought the template before you will own it.
6. Is
it reasonable to make unique purchase of template that
was already purchased before?
Yes. Because there is very small chance that you will
find the same design on the net. There are more than
3,000,000,000 webpages online now according to
statistics on
www.google.com.
7. Is
the license a one-time fee payment?
Yes,
the payment for your template is a one-time fee
without any additional charges. After purchasing you
may use the template as many times as you need for one
website.
8. Is
it possible for me to pay one price and have access to
all downloads for a certain amount of time?
Sorry,
we do not provide membership based services.
9. I
would like to make payment by company check. Is that
possible?
Please
use MoneyBookers payment option. They accept payments
by check
10. Is
there any return policy?
Since
our company is offering non-tangible irrevocable goods
we do not issue refunds after the product is shipped,
which you are responsible for understanding upon
purchasing any article at our site. Please make sure
that you've carefully read 'sources available'
section. We only make exceptions with this rule when
the product appears to be not-as-described on a case
by case basis in agreement of the parties concerned.
The deadline for any refund claim is one week after
the delivery date.
11. I
ordered a template but haven't received the download
information.
In this case please contact our Billing Department via
support chat
or e-mail (billing@template-help.com).
12. I
was billed twice. I received 2 emails from merchant
Make
sure that these charges have different order IDs. If
it is so, contact our billing department.
13. Is
it possible to reactivate my download link if it was
deactivated after 3 days?
Yes.
Please contact our billing department and they will
reactivate your link.
14. I
would like to purchase a template, but it is not
available on the site anymore.
The
template has been sold out for exclusive price. Look
for similar templates in our collection!
15. How
can I modify a template to suit my particular website?
Please visit our
Help Center Section
to get detailed
information.
16. Are
your templates Microsoft FrontPage compatible?
Most of
templates come with HTML that is compatible with Adobe
GoLive, Macromedia Dreamweaver
and
Microsoft Frontpage. Please check the 'sources
available' field in the template preview window.
17.
What is Adobe Photoshop?
Adobe
Photoshop is the world's most popular graphics editing
package. You can find more info about Photoshop and
download a free trial version at Adobe website.
18.
What software do you recommend for making HTML?
We
think that Macromedia Dreamweaver is the best.
19. How
can I modify flash portion of the template?
You need to use Macromedia FlashTM to edit animated
part of the template. Please visit the site of the
developer:
http://www.macromedia.com/software/
20.
When I try to open the flash fla file, I get an error
Unexpected file format.
This
means that .fla file is incompatible with your Flash
version. Please install Flash MX to edit this file or
get in touch with our support personnel to have the
file converted to appropriate version.
21. Can
I edit flash template in Swish?
No. Our
flash templates can be edited only with Macromedia
FlashTM
22. Can
I change the pictures on the flash animated website
and put my own pictures instead?
Yes,
you can.
23.
What is the best place to find photos/images for
modification of my template?
We recommend you to purchase images from
www.gettyimages.com.
24. I
was wondering if you could give me the contact info
for a particular designer?
Sorry,
our corporate policy prohibits direct contacts with
contractually obliged designers.
25. Is
it possible to use your templates to develop websites
for my customers?
Yes. It
is perfect for designers who want to offer their
customers a high-quality design and also save time and
money. Mind that when you purchase the template with
ordinary or exclusive licence you're entitled to
create only one project (one domain name).
26. Can
I put low resolution thumbnails of templates on my
website for my clients to choose designs?
Yes, of
course.
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